eBanqo | FAQs

Frequently asked questions

General

What is eBanqo?

eBanqo is an omnichannel customer engagement platform that enables you to provide customer support and offer your services on web chat and messaging apps (Messenger, WhatsApp, etc)

What can my agents do with eBanqo?

On eBanqo, your agents can chat with customers from different social media and messaging apps from one dashboard.

What are the key features of your platform?

The Key features include:

An AI chatbot to respond to questions
Multichannel live chat
Self-service options to enable customers to resolve issues on their own
Natural Language Processing that helps your bot to understand requests and intents better
Push notifications to enable you to send broadcast messages to customers on several messaging apps using different criteria from your dashboard

How safe is your platform?

Our platform is highly secure, complying with various security requirements and KYC protocols. We encrypt sensitive data using AES rest and APIs are signed using HMAC.

How do I know eBanqo is right for my business?

eBanqo automates customer queries and FAQs, reducing your call center budget. It also removes pain points in the customer journey, improves your sales processes and helps you make more personalized decisions about every customer.

Is eBanqo chat window customizable?

Yes, eBanqo is customizable to your brand. eBanqo solution will be styled to suit your brand, that is, your brand name, your colours, your tagline, etc.

Can I integrate the solution with my business tools?

eBanqo integrates seamlessly into third-party platforms and business tools like CRM and helpdesk.

Can I extract analytical data?

Yes. eBanqo Messenger has analytics and reports that help you make better decisions.

Support

How can I reach eBanqo support?

To contact support, send us an email on social@ebanqo.com. You can also chat with us on Messenger, WhatsApp, or Twitter from 8 am - 5 pm Eastern Standard Time.

Plans & pricing

Does eBanqo have a free plan?

eBanqo offers a free plan with access to up to three channels.

What currency does eBanqo use for billing?

eBanqo bills customers in United States Dollars (USD).

How can I pay?

You can update your eBanqo subscription using any of these credit cards - Visa, Verve, MasterCard.

How can I update my payment information?

You can update your payment information on the Plan and Pricing page in your eBanqo account.

How can I downgrade or upgrade my account?

You will not be billed if you decide to change an active plan. In the case of an upgrade, you will be charged the difference between your current plan and the plan you’re switching to. For downgrades, the balance is prorated.

What happens if my eBanqo account is inactive?

eBanqo shuts down accounts that have been inactive for three months. To retrieve an inactive account, you have to sign up again.